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Terms & Conditions

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

This Website also contains links to other websites, which are not operated by EnvioDelivery (the "Linked Sites"). EnvioDelivery has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


In these Conditions, the terms below mean the following.

  a) Us, we, our – EnvioDelivery

  b) You, your - the person, firm or company that enters into a contract of carriage or other services with us.

  c) Consumer - a person who, in entering into the Contract, is acting for purposes outside his or her business or trade.

  d) Contract - the contract between you and us to which these Conditions will apply.

  f) Agent - a person who acts on another’s behalf.

  g) Consignment - goods contained in one Parcel or a maximum of ten (10) separate Parcels, or goods that are sent at one time in one load by or for the same customer from one address or to one address.

  h) Dangerous Goods – shall have the same meaning as in the Carriage of Dangerous Goods & Use of Transportable Pressure Equipment Regulations 2007, the Chemicals (Hazard Information and Packaging for Supply) Regulations 2002, the Classification and Labelling of Explosives Regulations 1983 (as amended) as may be amended from time to time. Dangerous goods are also goods which can cause direct physical damage, are capable of causing injury to people or to their health or are physically dangerous to other goods.

  j) Services – the supply by us of the services set out in these Conditions

  k) Website – www.enviodelivery.com


As long as you keep to these Conditions, we will provide the Services which have been agreed by you and us.

Only these Conditions will apply to any agreement between us and you relating to the Services. We will consider that we have given you notice of these Conditions if and as soon as you place an order with, or accept an offer from us for the performance of the Services.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at the Privacy Policy link on this Website. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Terms of Sale

By placing an order you are offering to purchase a service on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. The cost of foreign products and services may fluctuate and therefore all prices advertised are subject to such changes. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order.

If you are ordering products and having them delivered to us at our business address, we reserve the right, at our discretion, to inspect all Consignments to ensure that such Consignments are compatible with our network and are capable of carriage to the country of destination within our standard procedures, customs, declarations and handling methods and in compliance with all laws.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website or are quoted to you in a separate email are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of delivery within the UK, delivery to Angola and customs costs.


Goods will not be purchased or dispatched until payment has been received and verified in the UK.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, EnvioDelivery and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect EnvioDelivery's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with EnvioDelivery and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to EnvioDelivery.


Your order will be dispatched via the most suitable carrier, depending on size and weight. Cost for shipping will be calculated and included in the overall quote for services. Shipping will be subject to the terms of use and service contained within each carrier’s specific site. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from delivery company delays or force majeure for which we will not be responsible.

We will collect items from customs and deliver them to your given address. We are not a "common carrier" which means amongst other things that we will only accept goods for carriage under the following Conditions.

We will not accept any of the following goods for carriage:

(i)Dangerous Goods

(ii)Hazardous goods, flammable goods

(iii)Any goods not allowed under the law or regulation of any government, public or local authority of any country where the goods are carried

(iv)Any goods as specified under the terms and conditions of the courier site being used

Packaging, Labelling and Receipt of Goods

If we attend any address to deliver the Consignment and you or any third party are not there and we are unable to deliver the Consignment, we will inform you that we attempted to deliver the Consignment and, until you contact us to re-arrange a new delivery time, we shall not be obliged to attempt to re-perform the Services.

Any timescales for delivery given by us are estimates only and, if we are unable for any reason to fulfil any delivery within any specified timeslot, we shall not be deemed to be in breach of the Contract or have any liability to you or any third party.

Loading and Unloading

We will not be required to provide additional services other than the service for transporting the Consignment to the place of delivery recorded on the consignment note. You are responsible for providing and safely operating any equipment that may be required for loading the Consignment on or unloading the Consignment from the vehicle.

We will not be required to provide additional services other than the Services unless any additional service has been requested by you and has been agreed by us in writing prior to delivery being made.

For the avoidance of doubt, any instructions received by our drivers at delivery by us shall not be legally binding.

Transport and Unclaimed Goods and Undelivered Goods

We are entitled to carry goods by any means of transport and by any route.

We will finish transporting the goods (unless we decide otherwise) when we offer them for delivery at the expected place of delivery. However, when we hold or keep the goods because you have asked us to do so or because the person receiving the goods refuses or is unable to accept delivery of them then, if the goods are not removed, within a reasonable time, we will consider that we have finished transporting the goods. We will store the goods at your risk and we have the right to dispose of the goods.

If for any reason we cannot carry the goods to the address to which they are addressed or we cannot deliver the goods at the address, the following will apply:

We will try to contact you and ask for a new address to which we can deliver the goods. If we cannot contact you within a reasonable time, or if you do not give us a new address within a reasonable time, we have the right to dispose of the goods. Until the time that we dispose of or destroy any goods, the goods will be held at your risk. We will act reasonably in deciding what a reasonable time is under this Condition.

Proof of Delivery

The person receiving the goods must, if we ask, sign as proof of delivery of the Consignment. Any record of the receiver’s signature will be evidence of the delivery of the quantity of Parcels within the Consignment.

Payment and Pricing

You will pay our charges for the provision of the Services as such charges are set out on the Website or provided in an individual quote.
For the avoidance of doubt, the charges for the provision of the Services are not refundable if the person to whom delivery is made in accordance with your instructions does not accept any goods or Consignment.
If fuel, licence fees, labour or the other costs of running our business increases we may at any time increase our charges. However, we must give you at least 7 days written notice of any increase in our charges.
If we pay, or agree to pay to anybody else, any additional duty, taxes or charge for any Customer’s goods, the following will apply:-
We will do this on the basis that in doing so we are acting as your fully authorised Agent.
Whether or not we deliver the goods to the address to which they are sent, you must pay our invoice for any duty, taxes or charges, in full immediately after you receive it.
If you do not keep to this Condition, we have the right to dispose of the goods.

Claims for Compensation

You must tell us about any loss or damage giving rise to a claim within 14 days of the date we delivered the Consignment and confirm it by notice in writing within 28 days of the date we delivered the Consignment. We will then inform the courier service used at which point you will be subject to their terms and conditions.


We will not be obliged to carry out the Contract if our performance is prevented or delayed by causes beyond our reasonable control including, without limitation:
b)severe weather conditions;
c)industrial dispute;
d)strike or labour disputes; and
e)delay by any government or public or local authority, including the customs of any country where the goods are carried.
You must pay our charges in full in these circumstances. We will decide whether the Contract has come to an end as a result of any of the circumstances in this Condition.

Your right to cancel

Under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), if you are a Consumer, you have the right to cancel the Contract for the purchase of the Services within 7 working days of the date upon which you agree to be bound under the Contract. A working day is any day other than weekends and bank or other public holidays.

Unless we agree otherwise with you in writing, you will not be able to cancel the Contract once the performance of the Services has begun by us. Further, if you agree to our performance of the Services before the expiry of the 7 working day period, you will not be able to cancel the Contract under this clause.


If any of these Conditions or any part is not valid for any purpose, this will not affect the rest of these Conditions.

Your statutory rights

As a Consumer, there are certain terms implied into your Contract which we cannot exclude or limit. For example, under the Supply of Goods and Services Act 1982 (as amended) we must supply the Services with reasonable skill and care. Nothing in this Contract affects these statutory rights.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Privacy Policy

Your Privacy

EnvioDelivery is totally committed to protecting the privacy of our site visitors and customers. The EnvioDelivery team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing

If you have used our services we may occasionally update you on our latest products, news and special offers via e-mail. If you do not wish to receive marketing from us, please contact us on the request page.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. EnvioDelivery may use and store statistical information to help it improve the services to its users.

Transfers of your Information

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information

We may disclose your personal information to third parties:
  • in the event that EnvioDelivery sells or buys any business or assets
  • if EnvioDelivery or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of EnvioDelivery, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party sites

Our site may contain links to and from the websites of other networks, advertisers and third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking your Details

If you wish to verify the details you have submitted to EnvioDelivery you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password.

Contacting us

EnvioDelivery (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which EnvioDelivery holds about you and your right of access can be exercised in accordance with the Act.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the EnvioDelivery team, who will be delighted to answer any questions you may have.

You can contact us at: enviodelivery@googlemail.com

Or, write to us at:

Box 158
315 Chiswick High Road
London W4 4HH